For more information or to apply, please visit Quest's career website and search for Project Manager, Mobile Health, Job ID 3701535.  

Project Manager - Mobile Health

Basic Purpose:  The incumbent will be responsible for managing the day-to-day activities of the Quest Diagnostics Personal Mobile Health Record, currently the “Gazelle” product.  This includes managing a team that provides the technical support and customer service for the PMHR, as well as several projects supporting the development and expansion of the mobile product. 

Duties and Responsibilities: list of key responsibilities beginning the sentence with a verb

·         Manage team of 4 – 10 colleagues responsible for patient & customer inquires  for Quest Diagnostics Mobile Health Platforms  (QDMHP)

·         Provide technical solutions for QDMHP

·         Administrator of the  Operations Database management -  this includes managing access to, creating requirements for changes, designing and running various reports

·         Analytics management - Yan Analysis, Monthly reports, AdHoc Reports, Patient Analytics(demographics, etc..), Google Analytics

·         Outage and trouble tracking and reporting

·         Operations Call Tracking - Manage and review website where patient comments/feedback/complaints are tracked; this includes problem escalation when necessary

·         Gazelle Wiki Site population and maintenance

·         Operations and System SOP Development and Updates

·         Gazelle Marketing Website Content Management including additions for In the News and FAQ updates [direct update of content]

·         Lead Monthly Ops Meeting with extended Gazelle team

·         Management of Business Unit Support and on-boarding of new business units

·         Run Weekly Ops & Dev Team Meetings

·         Provide messaging content for the app and details for messaging for marketing.

Results and Metrics:  how do we measure success?

·         Developing plans and working to projects to successful conclusion

·         Putting together the right team, fostering collaboration

·         Ability to drive internal communication among business partner stake holders

Education and Experience: minimum requirements

·         Bachelor Degree  or Associates Degree with relevant experience

·         1-3 years experience with project management

·         Basic to intermediate understanding, mobile applications, interfaces and supporting systems

1. Technical Learning

Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.

1. Problem Solving

Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.

1. Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

1. Time Management

Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

1. Managing Through Systems

Can design practices, processes and procedures which allow managing from a distance; is comfortable letting things manage themselves without intervening; can make things work through other without being there; can impact people and results remotely.

1. Perseverance

Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.

1. Action-Oriented

Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

8.       Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.